Privacy Policy for DesertWave Contact Center LLC
Effective Date: [Insert Date]
Website: https://www.desertwave.io
DesertWave Contact Center LLC operates DesertWave.io and provides lead-generation, outbound call support, appointment-setting, and customer outreach services for our partners. This Privacy Policy explains how we collect, use, store, and protect your information.
1. Information We Collect
A. Information You Provide
We may collect your name, phone number, email address, address, inquiry details, and other information you voluntarily provide.
B. Automatically Collected Information
We collect IP addresses, browser data, device information, analytics data, referral URLs, and session tracking data.
C. Partner Information
We may receive lead data or referral information from partner websites or marketing campaigns.
2. How We Use Your Information
We may use your information for lead follow-ups, appointment scheduling, outbound communications, compliance, improving services, or responding to inquiries.
3. SMS, Call & Autodialer Communications (TCPA Disclosure)
By providing your phone number, you expressly consent to receive calls, SMS texts, emails, autodialed communications, and prerecorded messages from DesertWave Contact Center LLC and partners. Msg & data rates may apply. Consent is not a condition of purchase. Reply STOP to opt out.
4. 10DLC Compliance
“No mobile information will be shared with third parties for marketing or promotional purposes. All text messaging opt-in data, consent information, and personal data will not be sold or shared with third parties for their marketing use.”
5. Information Sharing
We may share data with authorized partners, CRMs, SMS/VOIP providers, service vendors, and legal authorities if required. We do not sell data for unrelated marketing.
6. Cookies & Tracking
We use cookies, Google Analytics, Meta Pixel, and similar tools for tracking and performance improvements.
7. Data Security
We use SSL/HTTPS, firewalls, access controls, and secure data practices to protect your information.
8. Data Retention
We retain information only as long as necessary for your inquiry, compliance, or operations. You may request deletion.
9. Your Rights
You may request access, correction, deletion, or opt-out of communications at privacy@desertwave.io.
10. Third-Party Links
We are not responsible for third-party site content or privacy practices.
11. Children’s Privacy
Not intended for individuals under 18.
12. Policy Changes
We may update this Privacy Policy at any time. Updates take effect when posted.
13. Contact
DesertWave Contact Center LLC
Email: privacy@desertwave.io
Website: https://www.desertwave.io
